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Notice: Unplanned Outage
We know it's frustrating, we're sorry & we'll make it right
This is the information we currently have on this situation and won't be able to share anymore at this time. We will update you as the situation progresses.
If the impact on you is minimal, we recommend waiting it out while we work to resolve the issue. Rest assured, we’ll proactively identify those affected and put a plan in place to make things right.
However, if you have urgent needs due to this outage, don’t hesitate to reach out. We’re here to help and will work with you to address the issue.
Current Service Status
Mobile App & Online banking
Debit & Credit Cards
Interac e-Transfers
ATMs & In-Branch Banking
Planned maintenance
No service maintenance is planned over the next 5 days
|
No service maintenance is planned over the next 5 days |
Common help topics
Getting this e-Transfer error?
Lost card?
To Report a Lost or Stolen Debit Card:
Call our Contact Centre at 1-800-667-8842
Monday to Friday: 8:00 AM to 5:00 PM
Outside these hours, call:
Within North America: 1-888-277-1043
Outside North America: 1-905-305-4099
To Report a Lost or Stolen WCU Collabria Mastercard:
Call: 1-855-341-4643
Collabria – International Collect: 1-647-252-9564
Open 24/7
Forgot your password?
Click the Forgot username or password? link located on the online banking or mobile banking app sign in page and follow the instructions.
Locked out?
Unsuccessful attempts with facial or thumbprint recognition, or entering your password incorrectly can cause a lockout on your account. Please contact us at 306-842-6641 to change your password.
Need banking confirmation?
Here is the information you need:
Institution Number: 889
Weyburn Transit: 73098
Yellow Grass Transit; 14688
Lang Transit: 11288
Plus: your account number
Our $0.02: You can find all of this information on your cheques. Simply, write 'VOID' across the face of the cheque to provide the information to a third party.
Don't have cheques? Don't worry, you can print or download a VOID cheque from online banking from the 'Accounts' menu.
Moving?
You can change your address right in digital banking. When you update your 'Contact details' in 'Settings', our banking system is automatically updated.
Our $0.02: If you have a Credential, Collabria or other account, those will not be updated through digital banking. Please call us at 1-800-667-8842 and we'll be happy to look after that for you!
Getting this e-Transfer error?
Lost card?
To Report a Lost or Stolen Debit Card:
Call our Contact Centre at 1-800-667-8842
Monday to Friday: 8:00 AM to 5:00 PM
Outside these hours, call:
Within North America: 1-888-277-1043
Outside North America: 1-905-305-4099
To Report a Lost or Stolen WCU Collabria Mastercard:
Call: 1-855-341-4643
Collabria – International Collect: 1-647-252-9564
Open 24/7
Forgot your password?
Click the Forgot username or password? link located on the online banking or mobile banking app sign in page and follow the instructions.
Locked out?
Unsuccessful attempts with facial or thumbprint recognition, or entering your password incorrectly can cause a lockout on your account. Please contact us at 306-842-6641 to change your password.
Need banking confirmation?
Here is the information you need:
Institution Number: 889
Weyburn Transit: 73098
Yellow Grass Transit; 14688
Lang Transit: 11288
Plus: your account number
Our $0.02: You can find all of this information on your cheques. Simply, write 'VOID' across the face of the cheque to provide the information to a third party.
Don't have cheques? Don't worry, you can print or download a VOID cheque from online banking from the 'Accounts' menu.
Moving?
You can change your address right in digital banking. When you update your 'Contact details' in 'Settings', our banking system is automatically updated.
Our $0.02: If you have a Credential, Collabria or other account, those will not be updated through digital banking. Please call us at 1-800-667-8842 and we'll be happy to look after that for you!
Learn how to make the most of our tools, technology and solutions
Digital Banking
Learn everything from resetting your personal access code to arranging pre-authorized transactions.
Digital Banking How-to Videos
We've created a library of videos to help you understand and navigate our new digital banking platform!
Small Business Digital Banking
Because business never stops and neither should your banking.
Interac e-Transfer®
Learn all about e-Transfer limits, transaction fees and how to set up the features you need.
Mobile Wallets
Your mobile phone is always with you and with Mobile Wallets you can use your Google Pay™, Samsung Pay®, and Apple Pay® to make everyday purchases.
Digital Banking
Learn everything from resetting your personal access code to arranging pre-authorized transactions.
Digital Banking How-to Videos
We've created a library of videos to help you understand and navigate our new digital banking platform!
Small Business Digital Banking
Because business never stops and neither should your banking.
Interac e-Transfer®
Learn all about e-Transfer limits, transaction fees and how to set up the features you need.
Mobile Wallets
Your mobile phone is always with you and with Mobile Wallets you can use your Google Pay™, Samsung Pay®, and Apple Pay® to make everyday purchases.
