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Security alerts: need-to-do to stay safe
You will be notified of every login to your account - including your own successful logins - but more importantly if someone other than you has logged in!
- Our $0.02: If you only set up one alert, make it this one! This is the bee's knees when it comes to alerts!
If a scammer gains unauthorized use to your digital banking, they may change your password. With this alert, you will be notified each time your password is changed.
You can be notified if there is a new fingerprint or facial recognition entry set up.
For your safety, your account is automatically locked after five unsuccessful password attempts. You can receive a text or email message if this happens. If it was you, don't worry! It happens to us all; simply click on the "Forgot username or password" link on the sign in page to reset your password. If it wasn't you, please call our Contact Centre so we can look into the activity for you and determine what caused the alert.
If you receive any of these security alerts and the reported activity was done by you, great news, your alerts are working properly! You can simply delete the notification and go about your banking.
If you get a security alert, and the activity being reported wasn't done by you, your first step should always be calling our Contact Centre to let us know. We can take further steps, if necessary, to keep you and your money safe. We can lock your digital banking, monitor your activity, mitigate any fraudulent activity and begin making it right for you again. We have security experts on your side whose job it is to protect you and your money. If you receive a security alert outside business hours and can't connect with us, we recommend changing your password from a device you don’t think is compromised (maybe another device you don’t normally use, or another family member’s device). Also, keep a close eye on your account for any unusual or fraudulent activity.
Account alerts: nice-to-do to stay on top of your money
You may be waiting for a big deposit. Or you may want to be notified of larger withdrawals from your account. Whatever the case, you can be notified when deposits and/or withdrawals are made over an amount you choose. These alerts really help you stay connected with your money.
Balance alerts keep you connected with your money.
Opt to be automatically notified of your available balance daily, weekly, or monthly. You can also choose to be alerted when your balance dips below a threshold such a $100 - or any amount you choose. Balance alerts are a great way to stay connected with your money.
Insufficient funds alerts help you better manage your money
You can choose to be notified if you don't have enough funds to cover an upcoming, scheduled transfer or bill payment. You can easily deal with the situation before it happens and avoid any overcharge or late charges.
Failed Transactions help you avoid late fees
When you set up automatic, scheduled bill payments or transfers, you often set it and forget it. But what happens if the transaction fails? Will you notice? You can be alerted if any of your scheduled transfers or bill payments fail for any reason.